QUAD Help Desk 2016 consists of a Microsoft Windows based desktop application and a browser based web interface.
Many of our customers will use only the desktop application to record, update and report on support requests from customers which may Internal (working for the same company, possibly under the same roof) or External (customers in different cities, states or even countries). Some of our customers will use the web interface alone and it is full featured enough they may not need to use the desktop application at all. Still others will use both by connecting the desktop and web applications to the same database.
This page will discuss some of the features in the both desktop and web based interfaces.
RESPONSIVE WEB PAGES
The web pages are responsive. This means that the web pages will adapt to the size and orientation of the screen on the device used to browse them.
MAPPING FEATURES IN DESKTOP AND WEB APPLICATIONS
QUAD Help Desk 2016 includes map features for those supporting external customers. This can help identify trends in certain locations that might not otherwise be obvious.
The web interface is translated in several languages. This can be helpful for users of QUAD Help Desk 2016 that do not have English as their primary language.
A variety of graphical reports - charts - are included. This lets you see at a glance the status of support requests as well as trends. Charts are included in the web application as well as the desktop application.
The desktop application includes Dashboards in addition to simple charts. These dashboard combine multiple graphicals views into a single screen.
The desktop application includes report and chart wizards to let you create your own reports and charts or customize the provided reports and charts.
PIVOT TABLES AND CHARTS
The desktop application includes many predefined pivot tables and pivot charts and you can create your own or copy and modify those provided in the desktop application.